Shipping & Returns

Last updated: April 2026

Shipping

We ship worldwide using trusted courier partners such as DHL, UPS, and FedEx.

Processing Time

Orders are processed:

• After payment confirmation, or
• In accordance with agreed payment terms (where applicable)

Orders are typically dispatched within 1–3 business days, subject to stock availability.

Delivery Times

Delivery times are estimated and depend on destination, courier, and customs clearance.

• Greece: 1–3 business days
• European Union: 2–7 business days
• International (Non-EU): 3–10 business days

Please note:

• Delivery times are not guaranteed
• Delays may occur due to customs clearance, local regulations, or courier issues
• Remote areas may require additional delivery time

Express shipping options may be available at checkout depending on destination.

PROPOUS HELLAS S.A. is not responsible for delays caused by external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Weight and dimensions
• Courier selected

Customs, Duties & Taxes

For shipments outside the European Union:

• Import duties, taxes, and customs charges are not included
• These charges are the responsibility of the customer

Failure to pay customs charges may result in the shipment being returned or abandoned.

Risk & Delivery

All shipments are insured where applicable.

Risk transfers to the customer upon delivery.
Customers are responsible for inspecting shipments upon receipt.

Returns

General Return Policy

All returns must be approved in advance.

To request a return, contact:
sales@ifs-store.com

Unauthorized returns may be refused.

Consumers (EU only)

You have the right to withdraw from your purchase within 14 days from delivery.

Conditions:

• Products must be unused, uninstalled, and in original packaging
• Products must be complete with all accessories and documentation
• Return shipping costs are borne by the customer

Refunds will be processed after inspection of the returned goods.

International Customers (Non-EU)

Returns are accepted only with prior written approval.

Unless the return is due to an error or fault attributable to PROPOUS HELLAS S.A.:

• The customer is responsible for all return shipping costs
• The customer is responsible for all import duties, taxes, and customs charges
• Any customs clearance fees incurred upon return will be deducted from the refund

If a returned shipment is refused, delayed, or abandoned due to unpaid customs charges, no refund will be issued.

We strongly recommend using a tracked and insured shipping method.

Business Customers (B2B)

Returns are accepted strictly under the following conditions:

• Prior written authorization is required
• Requests must be made within 30 days from delivery
• Products must be unused, uninstalled, and in original packaging
• A restocking fee of up to 20% may apply
• Return shipping, duties, and all related costs are borne by the customer

The following items are non-returnable:

• Special order or non-stock items
• Electrical or electronic components once installed or used
• Products not in resalable condition

Returns are not intended as a trial or evaluation option.

PROPOUS HELLAS S.A. reserves the right to refuse any return that does not meet the above conditions.

Defective or Incorrect Items

If you receive a defective or incorrect item:

• Notify us within 2 business days
• We will arrange replacement or resolution at our cost

Return Processing Time

Refunds are typically processed:

• Within 3–5 business days after inspection
• Additional time may apply depending on your payment provider